FAQ

Our Guarantee

What exactly is your guarantee?

Rue Marcellin unconditionally guarantees each vintage poster or print to be as described and absolutely authentic and original. We offer a full refund of purchase price if not completely satisfied. Your vintage poster or print must be returned undamaged within 14 days. Please see returns for more details.

Ordering and Payment

Can I change or cancel my order?

Order cancellation or order changes may be done if it occurs prior to shipment. Typically shipment occurs within 1 to 2 business days. Please contact us as soon as possible to request an order change or cancellation. Please include your order number in your email.

What are my payment options?

We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club.

What currency is the site in?

Your currency can be selected to one of the following: USD, CAD, AUD, EUR, and GBP. This can be done using the flag icon on the top right corner of the website. Of course, if you are using either of the above-mentioned cards any currency the card is in is accepted. 

Shipping and Taxes

Where is Rue Marcellin located?

Our offices are located in British Columbia, Canada and in France. We spend a significant amount of time in Europe sourcing new pieces for the store. Typically, packages will be sent directly from France.

Do you ship internationally?

Yes, we ship to most international countries.

Shipping Fees

The cost standard shipping is on us. *SPOILER ALERT: this does not include international taxes or duties which may or may not be charged by your country's border customs control agency. For insurance purposes we require to declare the full purchase value of the item(s) purchased when sending it out.

Does Rue Marcellin insure all shipments?

Yes, we insure all shipments in the case of loss or damage.

How long will shipping take?

Shipping lengths typically average from 7 to 14 days. It depends on the destination and the type of order.

Tracking Orders

When will my order be shipped?

Your items will be processed and shipped within one to two business days of the order date

How do I know that my order has been shipped?

We will send you a confirmation email with a tracking number and a link

How do I track my order?

Please follow use the tracking number and link provided in the confirmation email you received.

Returns

What is your return policy? 

Rue Marcellin stands behind all our pieces, however we understand that sometimes things just don't work out. If you are looking to make a return with us, you can breathe easy - we've made this simple.

Here is our policy:

  1. You are making the return within 14 days of the delivery date.

  2. The item is in identical condition to when it was sold.

  3. Return shipment costs are the responsibility of the customer.

How do I proceed if I want to make a return?

If you do decide to return your Rue Marcellin, please follow these instructions:

1. Email contact@ruemarcellin.com with your order number and specific reason for the return.

2. You will receive a Return Authorization form - fill it out, and include in the return shipment. 

3. Pack the artwork back in the original tube or box with the Return Authorization form as well as all of the packaging materials and certificate of authenticity that was included in the package. If this tube or box is damaged please ensure that an equivalently secure shipping packaging is used.  Whether pieces arrived rolled or flat that arrived rolled should be shipped back the same way. DO NOT ship large posters flat as they have a tendency of being damaged in the process of shipping. DO NOT fold any art work. 

4. Ship it back to us at the address provided on the Return Authorization form. We strongly encourage you to return your item via a trackable shipping method and to purchase insurance for the full value of the item's value. You will be responsible for ensuring that the package is safely returned to us and we cannot issue a refund prior to receiving the package and inspecting its condition. Return shipping costs are the responsibility of the customer.

When will my purchase be refunded?

Once we receive your package and confirm that it is in the original, undamaged condition, we will refund you within seven business days. We will email you when this transaction has taken place. Please note that banks may require additional time to process and post the transaction, so the credit may not show up until your credit card's next monthly billing cycle.

What if my purchase is damaged?

In the unfortunate event that your order arrives in less than satisfactory condition, please take one or more digital photos of the item and one or more of the shipping container it arrived in, then attach the photos to an email and send to contact@ruemarcellin.com. Please include your order number in the email. Rue Marcellin insures all shipped items through the shipping company.

My Account

Why should I become a registered user?

To make your life as easy as possible. When you place an order your information will be filled in automatically. Become a registered user now.

Benefits include:

Quick checkout - fast and easy checkout process since all of your information is already saved

Address book - save shipping addresses for yourself, your friends and your family in your personal address book so you avoid typing in their information each time you send a gift

Be the first to know - if you choose, we'll email you the latest acquisitions ruemarcellin.com has to offer. You can sign up for our online store's email on the bottom right corner of our homepage.  

See your order history - save a full listing of your previous purchases

Maintain your wish list - save potential future purchases to your wish list

Privacy and Security

What is your privacy policy?

We value your privacy. Learn more about our privacy policy

Is ordering on the Internet secure?

Yes.  We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. Secure Socket Layer (SSL) encryption is used for every transaction to encrypt the transmissions from our e-commerce servers as well as your computer. SSL encryption works by forming a matched pair, so that your computer and our server send data back and forth in an encrypted format.

Vintage Posters and Prints 101

What exactly are original vintage posters and prints?

These are original-period pieces printed in the year listed on the product page. Most of our pieces date from the late 1800s to the 1940s. Rue Marcellin does not sell replicas or future date re-prints and we put our guarantee behind the quality and originality of every piece we sell.

How do I know they are original?

Buying from a reputable dealer that stands behind the products they sell is very important and Rue Marcellin prides itself as being such a dealer. We also source from the most experienced poster and print traders in a number of countries and take personal care to ensure that all our pieces are unique, authentic, and in great conditions. A certificate of authenticity issued by Rue Marcellin guaranteeing this fact will accompany every piece purchased. We also provide a hassle-free return policy to give our customers the reassurance and flexibility they deserve.

What size were the print runs for these types of pieces?

Print runs typically varied anywhere from a few hundred to a few thousand, but the size of the print run is less important than the number of a given poster or print that have survived. Most advertising posters were hung outdoors and consequently were ripped off or plastered over with new advertising.  Magazines and other prints were read and discarded. It is often difficult to determine what remains of a given poster or print in circulation, but the number is typically not large.   

How were posters printed?

Most of our prints and posters are printed using stone lithography, also called, chromolithography for coloured prints. In the 19th century, chromolithography became the chief means of inexpensively reproducing works of art in colour and illustrating books and magazines. Though laborious, stone lithography could produce thousands of elegant images without image degradation. Draftsmen and artists etched images and text into large slabs of limestone using a grease crayon and an acid bath. They did colour separation, using one stone for each colour on the poster, and then they layered the colours on the page. Although this breakthrough technology required a lot of skill and hard work for the creation of the template from limestone, it produced rich colours and textures previously never seen before, and even incomparable in style, look, and feel to today’s offset technologies. Once you see a lithograph print with your own eyes you’ll understand what we mean!  Print media saw a switch to offset lithography around the 1940s, the primary technology used today.

Why did posters and prints survive?

As far as posters go, people began collecting them almost as soon as they began appearing on the streets. Collector clubs were formed, poster exhibitions were held. Posters survived because they were appreciated from the get go. The prints that we sell come from different sources.  Some, for example, are from magazines and other publications.    

Why are they in such great condition?

For the most part we sell pieces in excellent condition, but given the age of the items we sell, this is not always the case. We try to describe the condition of our posters as precisely as possible. Please refer to our condition guidelines. Posters and prints in the best condition are usually from print overruns that were never used or right away collected. However, due to their age it can be expected that one sometimes encounters folds, tears, fades, discolouration, and other damage. We work with restoration and conservation professionals to give old posters a new life.

What is poster and print conservation and restoration?

The pieces that we sell have been produced up to 140 years ago. For the most part they were never meant to be valuable collectibles.  Advertising posters were meant to be plastered onto a city wall to be removed a short time later once the advertising campaign ended.  Magazine pages were meant to be read and discarded.  They were produced on thin newspaper-like paper. The paper contained high levels of acidity, which over time can cause damage to itself.  All our pieces go through a professional restoration and conservation process. They are de-acidified to stop their deterioration. This process also removes the many-year-old dirt to bring out their original colors. Next, the piece is restored with any damages professionally repaired. Finally, they are backed on a thick acid-free linen paper, which gives the pieces structure and mitigates the possibility of any future damage. All conservation is done with organic materials and is fully reversible. The process increases the value of the poster as a collectible.

Why are posters valuable?

Vintage posters and prints are highly sought after by collectors all over the world. First the are very unique. These pieces were printed in limited batches with only a fraction of them surviving today. Almost all advertising posters were only printed one time. After the print house finished a print run, the lithography stones needed to be reused, so the original design was ground off, the stone was polished, and a new design was created. Over the last few decades posters and prints have significantly gone up in value as their popularity continues to increase. You may have noticed that their price ranges widely. There are a number of factors that contribute to a piece’s value including its subject matter, originality, the quality of the piece, the fame of the artist, its rarity and condition. 

Who are these pieces for?

If you are looking for a unique, rare pieces for your house, apartment, loft, office, restaurant, or hair studio, posters and prints are an amazing addition for your interior. 

Condition Guidelines

Tell me more about your condition guideline.

At Rue Marcellin we do our best to accurately describe each piece. We do not use terms like “mint” or “near mint” condition, as they are highly subjective. Each of our pieces is photographed in high quality so you can zoom in and view the poster in greater detail. In addition we use the following IVPDA (International Vintage Poster Dealers Association) approved condition rating system:

"A" Condition: the poster is in fine condition. The colours are fresh and there is no paper loss. If there is a slight tear, or folds, it is very unobtrusive.

"B" Condition: the poster is in good condition. The colours are acceptable. While slight paper loss maybe evident, it does not distract from the image. Restoration, if any, is not immediately apparent.

"C" Condition: the poster is in fair condition. Colours are faded, and there are signs of more extensive restoration. Existing folds are more visible, and possibly minor paper loss.

We further use '+' or '-' to more precisely describe the condition of a particular item (e.g.: B+). On top of this, we describe any “condition particularities” for individual pieces on its product page.

We apply the above condition rating system to all our posters and prints. If you have additional questions regarding our piece’s condition, we invite you to submit any inquiries.